Complaints Procedure
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues over the phone with the office.
If the matter is not resolved then address your complaint to the Complaints Department by email to
info@northparkproperties.co.uk or alternatively write to the office address at
17 North Lane, Headingley, Leeds, LS6 3HW
If the matter is not resolved then address your complaint to the Director at the office address:
17 North Lane, Headingley, Leeds, LS6 3HW
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 15 working days.
If you still remain dissatisfied with the outcome of your complaint after dealing with the Director and the Complaints Department, and once you have received a Final Viewpoint letter from the Director, you may approach the Property Redress Scheme.
- You must make your complaint to the Property Redress Scheme within 6 months of the date of our Final Viewpoint letter.
- The Property Redress Scheme will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Redress Scheme recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Details of how to contact the Property Redress Scheme will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at https://www.theprs.co.uk/. Alternatively you may write to them directly at Premiere House,1st Floor, Elstree Way, Borehamwood, WD6 1JH.
